At J Sassy Store, we want you to have a satisfying shopping experience. If for any reason you need to return a product or cancel an order, we are here to assist you. Please read the following information carefully to understand our policies and procedures regarding returns and cancellations.

Return Policy:

1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Timeframe: You have 7 days from the date of purchase to initiate a return.
3. Return Process: To initiate a return, please contact our customer support team at [email protected] or by calling [phone number]. Our team will guide you through the process and provide you with the necessary instructions.
4. Refund or Exchange: Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange. Please note that shipping costs are non-refundable.

Cancellation Policy:

1. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request; however, once the order has been processed and shipped, cancellation may not be possible.
2. Refunds for Cancelled Orders: If your order is eligible for cancellation and has been fully paid for, we will initiate a refund back to your original payment method.

Contact Us: If you have any questions or need further information about our returns and cancellations policies, please don’t hesitate to reach out to our customer support team. You can contact us via email at [email protected], or by calling our toll-free number [phone number]. Our dedicated team is available to assist you and provide the necessary guidance.

We value your satisfaction as our customer and strive to make your shopping experience with J Sassy Store a positive one.